RETURN & REFUND POLICY

1. Eligibility Criteria for Returns & Exchanges

To be eligible for an exchange or refund:

• The request must be initiated within 7 days of delivery date.
• The watch must be unworn, unused, and in the same brand-new condition in which it was received.
• All original packaging, protective films, warranty cards, and tags must remain intact.

2. Non-Returnable Items

• Items showing signs of physical wear, scratches, or altered metal link bracelets.
• Requests made after the 7-day delivery window.

3. Step-by-Step Return & Exchange Procedure

1. Step 1: Contact Support: Message our WhatsApp concierge at +92 306 171 4117 or email empirewatchesofficial@gmail.com with your Order ID (e.g. EW-2608171043) and photos/video of the watch.
2. Step 2: Package Approval: Once approved, securely package the item with all original accessories.
3. Step 3: Courier Dispatch: Send the parcel back to our fulfillment hub via any local courier service (Leopard, TCS, PostEx).
4. Step 4: Replacement or Refund: Upon receiving and inspecting the package, your new replacement watch will be dispatched immediately, or your refund processed within 24-48 hours.

4. Refund Disbursement Methods

Approved refunds for Cash on Delivery purchases are transferred directly via:

• Direct Bank Transfer (Any bank in Pakistan)
• JazzCash / EasyPaisa Mobile Wallet